PCI Compliant?
Hotels must join the battle against identity thieves and hackers, or pay the price. So says: Visa, American Express, MasterCard… The...
What Makes a Good Hotel Website Good?
At first blush, answering the question what makes a good hotel Web site good seems a lot like attempts to define what is beauty? ut on...
Loyalty for Sale?
Loyalty Programs are not 'one size fits all'... Hospitality loyalty programs tend to fall into two broad categories: Points-based...
The Physics of Sales & Catering
The sales & catering space looks like a theoretical physics model of a universe simultaneously expanding and contracting… Hotel companies...
Revenue Management
Should it Really be Called 'Profit Management'? Every hotel manager, operator and owner has a fundamental obligation to optimize the...